Nhân Viên Chăm Sóc Khách Hàng – Trung Tâm Ni Hao Ma – SALE268
MÔ TẢ CÔNG VIỆC
- Respond promptly and professionally to incoming customer inquiries either by telephone, email, face to face or through social media
- Consult properly about courses to students and ensure efficient conversion rate as targeted
- Process customer’s applications and requests
- Regularly monitor student progress
- Ensure Center’s re-enrollment rate as Line Manager requires
- Keep records of customer interactions and transactions, maintain customer databases
- Weekly report to managers or urgent information if necessary
- Conduct monthly reports and provide feedback on the efficiency of the customer service process
YÊU CẦU CÔNG VIỆC
- Be good communication skills, both in English and Vietnamese
- Bachelor’s degree
- One year experience in service quality and customer care
- Good communication and problem-solving skill
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise
CHÍNH SÁCH ĐÃI NGỘ
- Commission: up to 10mio/month
- Good package and exciting career path
- Opportunity to join a dynamic and learn business insights from Business Leaders in the market
- Clear instructions and guidelines when onboarding.
GIỚI THIỆU CÔNG TY
Ni Hao Ma – Mandarin Learning Lab is a Language Center with prime focus in providing learners from all ages with the right tools to access the Mandarin language. We see ourselves as a rising star in the Language Center industry, we have a breakthrough in improving the quality of Mandarin teaching in vocational education by taking a modern approach. In the journey to become top of the mind destination to learn Mandarin, its culture, and exchange with like-minded people. Day after day, we are gradually completing our mission to provide a modern & specialized platform for individuals of all ages and levels to learn Mandarin and consequently achieve higher goals.
COME & JOIN US NOW!
